We are pleased to share our sales and delivery conditions. Please read them carefully before placing or returning an order.

DIDDA (DK25318889), Vigerslev Allé, 2500 Copenhagen, Denmark, operates DIDDA.shop.

Orders

How are your products made?

We work with a print-on-demand (POD) provider. They have facilities worldwide, so depending on your location, your order is printed and shipped from the facility that can process it most efficiently. This ensures every product is custom-made for you.

Order Cancellation

Once an order is placed and paid, we may no longer be able to cancel it, as we immediately pass the details to our print-on-demand provider. You are welcome to contact our support team, and we will check if cancellation is still possible, but please note that we cannot guarantee it.

Order Tracking

You will receive a tracking link once your order has shipped. If you have any questions regarding your shipment or tracking, please refer to your order confirmation.

Delivery

When will I receive my order?

Orders typically require 2–5 business days to fulfill before they are shipped. Shipping times depend on your location and the shipping method chosen:

• USA: 3–4 business days
• Europe: 6–8 business days
• Canada: 5–10 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Please note that these are estimates, and actual shipping times may vary based on location and external factors like customs delays.

Where will my order ship from?

We work with different print-on-demand providers with fulfillment centers worldwide. Your order will be shipped from the fulfillment center closest to your location to ensure the fastest possible delivery time.

Customs and Duties

For international orders, customs and additional fees may apply, depending on your local regulations. These fees are assessed by your local customs office and are not within our control. We recommend checking with your local customs office for specific details before placing your order.

Order Issues

If your order has not arrived within the expected timeframe, please:

1. Check the shipping confirmation email for any errors in your delivery address.
2. Contact your local post office to check if they are holding your package.
3. Ask your neighbors if the courier may have delivered it to them.

If none of these steps resolve the issue and the shipping address is correct, please contact our support with your order number.

Received a wrong/damaged product?

We apologize if your product arrived damaged. Please contact our support team within one week of receiving the item, along with photos and your order number, and we’ll work to resolve the issue.

Return Policy

What’s your return policy?

Since our products are custom-made, we do not offer returns or exchanges. However, if something is wrong with your order, please get in touch with our support team.

Do you offer refunds?

Refunds are only provided for incorrect or damaged items. If applicable, please contact our support team with photos of the wrong or damaged item, and we will assist you in resolving the issue.

Can I exchange an item for a different size or color?

At this time, we do not offer exchanges. To avoid sizing issues, please refer to the size charts available on each product page. If your item was mislabeled, contact us within one week of receiving it, and we’ll send a replacement or issue a refund.

Any claims for misprinted, damaged, or defective items must be submitted within 4 weeks of receiving the product. For lost packages, claims must be submitted within 4 weeks of the estimated delivery date.

Returning Items

Please contact our support team before returning any products. The return address will be set by our print-on-demand provider, and an automated notification will be sent when a returned shipment is received. If a return address is not set correctly, refunds may not be possible.

Wrong Address

If the address provided is incorrect or insufficient, the package will be returned to our print-on-demand provider. You will be responsible for reshipment costs after we confirm the correct address with you.

Unclaimed Shipments

Unclaimed shipments are returned to our print-on-demand provider, and reshipment costs will be the customer’s responsibility.

EU Consumer Rights

As per Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to:

• Goods made to the consumer's specifications or personalized.
• Sealed goods unsealed after delivery, which are not suitable for return due to health protection or hygiene reasons.

Our print-on-demand provider reserves the right to refuse returns in these instances.

If you have additional questions, please contact our support team.